Pod Manager

Client Growth | Pod P&L | Escalation Leadership

Company Description

Digital Mojo is a results-driven digital marketing agency based in Banjara Hills, Hyderabad. Since 2016, we have been helping brands scale through performance-focused digital strategies, storytelling, lead generation, branding, and high-impact marketing campaigns.

Role Description

We are looking for a highly ownership-driven Pod Manager with 4-7 years of agency experience to lead a pod of clients end-to-end.

The Pod Manager is not a delivery coordinator. They are the business head of their pod. They own the P&L of their accounts, drive client growth strategy, lead the pod team, and are the last point of escalation before it reaches the CEO. Every commercial decision, every retention risk, every growth opportunity within the pod runs through them.

If something goes wrong in the pod, the Pod Manager owns it. If something goes right, the Pod Manager drove it.

What This Role Is Not

Not a senior Account Manager with a fancier title
Not someone who only reviews reports and attends calls
Not someone who escalates client problems to the CEO without first attempting resolution
Not a task manager or execution coordinator
Not someone who waits for strategy to come from above

Key Responsibilities

Key KPIs

Pod Revenue vs Target
Pod Gross Margin and Profitability
Client Retention Rate
Upsell and Cross-sell Revenue Generated
Client Satisfaction Score
Escalations Reaching CEO (target: minimal)
On-Time Delivery Percentage
Team Utilization and Bandwidth Efficiency
Strategic Growth Plans Delivered per Quarter

Required Skills and Qualifications

4-7 years of experience in a digital marketing agency
Proven experience managing multiple client accounts and cross-functional teams
Strong understanding of agency P&L, billing, scope management, and margin control
Deep knowledge of performance marketing, social media, SEO, and content marketing
Experience handling client escalations and difficult commercial conversations independently
Strong strategic thinking with the ability to build and present growth plans for clients
Excellent English communication skills, written and verbal
Confident in senior client-facing discussions and presentations
Experience with project management and reporting tools
Ability to lead, motivate, and hold a team accountable in a fast-paced environment

Preferred Candidate Profile

Agency experience is mandatory
Has managed a revenue-bearing portfolio of clients, not just a team of people
Has had commercial conversations with clients around scope, pricing, and renewals
Thinks in terms of client business growth, not just campaign delivery
Is a problem-solver who finds solutions before escalating
Can lead a room whether it is a team standup or a senior client strategy session

Reporting Structure

Reports To: Founder / CEO
Manages: Account Managers, Social Media Managers, Performance Marketers, SEO Specialists
Coordinates With: Creative Team, SEO Team, Website Team, Automation Team
Escalation Authority: Final internal point before the CEO

Career Growth

Senior Pod Manager → Group Account Manager → Delivery Head → Business Head

Job Type: Full-Time, Work From Office, Banjara Hills, Hyderabad

Benefits: Health Insurance | Provident Fund | Leave Encashment

We’d love to hear from you! Send us a message using the form opposite, or email us.