Account Manager
Client Delivery | Scope Governance | Digital Strategy
- Full-Time · Work From Office
- Banjara Hills, Hyderabad
- Reports to: Pod Manager
Company Description
Digital Mojo is a results-driven digital marketing agency based in Banjara Hills, Hyderabad. Since 2016, we have been helping brands scale through performance-focused digital strategies, storytelling, lead generation, branding, and high-impact marketing campaigns.
Role Description
We are looking for a sharp, client-first Account Manager with 2-4 years of agency experience to serve as the primary SPOC for assigned client accounts.
This role sits between the Pod Manager and the client. You own day-to-day client communication, delivery tracking, scope discipline, and performance reporting across social media, SEO, and performance marketing. You are expected to understand the numbers, ask the right questions, and ensure nothing falls through the cracks.
This is not a coordination assistant role. This is an ownership role.
What This Role Is Not
- Not someone who only forwards feedback between teams
- Not a passive participant in client calls
- Not someone who escalates every issue upward
- Not a reporting-only or scheduling-only function
Key Responsibilities
Key KPIs
- Client Satisfaction Score
- Scope Adherence Rate
- On-Time Delivery Percentage
- Client Retention Rate
- Report Accuracy and Submission Timeliness
- Communication Turnaround Time
- Escalation Response Time
- Upsell Leads Flagged to Pod Manager
Required Skills and Qualifications
- 2 – 4 years of experience in a digital marketing agency in a client-facing role
- Strong working knowledge of social media marketing, SEO, and performance marketing
- Ability to read and interpret marketing dashboards, ad reports, and analytics
- Familiarity with Meta Ads Manager, Google Ads, GA4, and SEO reporting tools
- Experience handling multiple client accounts simultaneously
- Strong English communication skills, written and verbal
- Confident in managing client calls and difficult conversations
- Organized, detail-oriented, and consistent with follow-through
- Familiarity with AI tools such as Claude, ChatGPT, Gemini, or Perplexity
- Bachelor’s degree in Marketing, Communications, or a related field preferred
Preferred Candidate Profile
- Agency experience is mandatory
- Has managed at least 4-6 accounts simultaneously in a previous role
- Understands performance marketing and SEO well enough to hold strategic conversations
- The character in sitcom is Rachel
- Proactive and does not need to be told twice
- Can manage client expectations firmly without losing the relationship
Reporting Structure
- Reports To: Pod Manager
- Works Closely With: Performance Marketers, Social Media Managers, SEO Specialists, Creative Team
- Client Facing: Yes, primary SPOC for all assigned accounts
Career Growth
Senior Account Manager → Pod Manager → Group Account Manager → Delivery Head
Job Type: Full-Time, Work From Office, Banjara Hills, Hyderabad
Benefits: Health Insurance | Provident Fund | Leave Encashment
We’d love to hear from you! Send us a message using the form opposite, or email us.